Frequently Asked Questions
Learn more about Ascend Viral through our frequently asked questions.
Once we confirm your account information, your Ascend Viral account manager will begin working to create an effective growth strategy for your account within 24 hours. Please remember to check your email. Your account manager will then begin growing your account as soon as possible.
Yes, you will still need to post on Instagram. We will take care of the rest.
Yes, our service is completely safe to use.
Yes, Ascend Viral offers real growth. We only interact with accounts that we believe will be interested in your content.
Billing & Subscriptions
You can upgrade your account directly on the user dashboard. You can also contact your account manager if you wish to upgrade or downgrade your subscription.
We offer a 5-day 100% refund policy at the beginning of your first term if you wish to discontinue our service. We also have a "downtime compensation" policy that will compensate any downtime with free added time. Due to the nature of our service, we rarely offer refunds outside the initial 5-day trial period. Please contact your account manager if you have any questions.
You can update your account payment information directly on the user dashboard. You can also contact your account manager if you wish to upgrade or downgrade your subscription.
You can cancel your account directly on the user dashboard. You can also contact your account manager if you wish to upgrade or downgrade your subscription.
All the followers you gain are real, so they won’t suddenly “disappear” once you stop growing with Ascend Viral.
Yes, after you complete your purchase, you will be redirected to the user dashboard where you can securely connect your Instagram account to Ascend Viral. Don’t worry – your information is safe with us. We don’t check your DMs, comment on your behalf, or do anything that might make you look bad! We’re just here to help you grow on Instagram.
Once you complete your payment, you will be redirected to the user dashboard where you can connect your Instagram account and complete the growth questionnaire. All accounts are handled differently because there isn’t a one-size-fits-all plan that works for all accounts. Once you finish your questionnaire, your account manager will reach out to you via email and start growing your account!
We have three plans available. Lite Growth, Standard Growth, and Turbo Growth.
Lite Growth is our slowest, but most affordable plan. Your personal growth manager will help your account grow by following thousands of people who might be interested in your Instagram account. You will be equipped with a Custom Analytics Dashboard, and you will be able to target hashtags and other Instagram accounts.
Standard Growth is a bit faster than Lite Growth. Your personal growth manager will follow more people, and you will receive more features. You will be able to view which accounts interact with your Instagram account the most. In addition, you will also receive 50 power likes per post (max 2 posts per day).
Turbo Growth is our fastest plan yet! The Turbo plan will include everything in the Standard Plan, and your personal growth manager will follow even more people on this plan. You'll also be able to target based on gender and location. You will receive 100 power likes per post on this plan (max 2 post per day). The Turbo Growth plan also includes the Clean Feed Feature.
The Clean Feed Feature will remove any accounts we follow from your timeline, so your normal Instagram feed will appear "normal". For information on Power Likes, please check out the next question below.
Power likes are high quality, authoritative likes that help boost your growth and exposure on Instagram. Unlike normal "likes", power likes come from high follower accounts (50,000+ followers), and they're helpful for gaining more natural exposure on Instagram by allowing you to quickly rank in the Top Hashtags section and the Explore Tab section. Typically, these likes will come in within an hour of posting, so it will also help you show up on your followers' feed more often, which can lead to higher natural engagement too!
Power likes are NOT fake likes. These likes come from real, active accounts on Instagram that have a massive following.
These accounts that will be power liking your posts come from a wide variety of niches, so you may receive likes from accounts that are focused on cooking, celebrities, fitness, fashion, nature, photography, etc. Power likes take up to 7 days to initiate per account, so you may not experience the power likes during your 5-day trial period.
Yes! If you don't want to use power likes, you can contact your personal growth manager and they can help you turn them off.
We can't make guarantees on growth. Unlike other Instagram growth services, we provide 100% authentic growth, which means your content will determine how many followers are gained. If you post popular and highly-engaged content, your growth will be substantially higher than people who post uninspired and poor content. Ascend Viral only aids in your natural growth.
Managing Your Account
Yes, you will have access to a dashboard. If you have any questions regarding your account, it is best to contact your account manager.
If you want to change your growth strategy, feel free to re-fill out the growth strategy form. Your account manager will adjust your settings accordingly. If you have concerns or questions regarding your growth strategy, please consult your account manager.
Yes, you can typically use your account normally; however, if your activity is affecting the growth strategy, then your account manager might request certain limitations.
You can, but your account manager will most likely advise you to switch it to public for the best results. If you are receiving power likes, you'll be advised to keep your account public.
5,000+ people trust us!
Take a look at some of their testimonials below.
Growing on Instagram can be really frustrating. Ascend Viral helped us grow our account effectively and helped us multiply the sales we make with our online shop. Thank you guys!
This experience has been great. You learn a lot throughout the whole process and then are given a community of people to help with any questions you have.
Instagram is always changing, and Ascend Viral has helped me grow my account to over 40,000 followers in 2018!
Ascend Viral has helped me streamline my process for growing my account. I had a lot of ideas, but didn’t know how to communicate them effectively to my audience… Ascend Viral has made this all possible!
Start Growing On Instagram Today!
Try us risk-free for 5 days! If you change your mind, you get your money back!
Since 2016, Ascend Viral has been providing premium Instagram marketing solutions to over 5,000 global clients. We frequently update and re-work our marketing techniques and strategies to match Instagram's constantly changing algorithms. Ascend Viral does this so our clients always receive the most up-to-date service possible.